Bad attitude ghetto loud music arguing and management is mean and loud

Heard them cussing and yelling. Very poor service. Management always outside or at lobby tables eating

User's recommendation: Don’t go.

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ID
#3715492 Review #3715492 is a subjective opinion of poster.
Location
Wilson, North Carolina
Loss
$10
Preferred solution
Apology

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Verified Reviewer
New Reviewer

I paid for my order and didn’t get half the food

On the week of 6/19 2022 @ approximately 3:05 -3:30pm I went to Popeyes on Florida ave. In Lakeland Fl my order totaled $42. First of all the order took almost 35 min. Second I got home and half of my order wasnt there. I went back to Popeyes to let them know there was a mistake on my order, the employee got very attitudinal and still didnt get what I paid for

User's recommendation: Never again.

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ID
#3705467 Review #3705467 is a subjective opinion of poster.
Location
Lakeland, Florida
Cons
  • Missing items from order
  • Employee attitude
New Reviewer

Issues with the app and store

How can you offer items and specials on your website and you get to the store and they do not have that anymore!!! or how can you have delivery only specials but don't deliver to everyone!!! Did not get to purchase because store does not sell 10 PC chicken anymore but is still offering it on your app!!!
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ID
#3705068 Review #3705068 is a subjective opinion of poster.
Location
New York, New York
Loss
$22
Preferred solution
I want a solution!! And I want to be reimbursed for the time I drove all the way to your store to just be told that they don't sell 10 PC chicken anymore.

Wrong order, ignorant manager

To begin with my name is Barbara Lochridge not the name you have on my email.This is just another example of what's wrong with your company.People don't listen and issues aren't answered in a timely manner and now you have my name wrong.
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ID
#3703507 Review #3703507 is a subjective opinion of poster.
Location
Los Angeles, California

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Verified Reviewer
New Reviewer

Boogers in my food

I bought a chicken box 3 piece an there was a bloody wet booger on the box when I opened it. I was on lunch break pulling to my office I couldn't go back. I called the police an made a report. I called Popeyes they kept hanging up on me and laughing about it. This was during 4/01/2021in the afternoon. In Seminole county Florida. Don't eat here

User's recommendation: Don't eat here ever.

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ID
#3696174 Review #3696174 is a subjective opinion of poster.
Location
Sanford, Florida
Cons
  • Contamination
  • Runaround never got food or money back
  • Store is not clean and staff is extremely unprofessional
Loss
$7
Preferred solution
Let the company propose a solution

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Verified Reviewer
New Reviewer

I received extremely poor service in store located in Collinsville, IL

Theres a relatively new location in Collinsville, IL. My last three visits they were out of mild chicken. They had only spicy. On my last visit there on Monday June 13 they were again out of mild chicken. In lieu of chicken I ordered several tender dinners. I get home to find not only did I not have sides but the tenders were about the size of my baby finger. I immediately call the store and was informed that they used a different distributor. I spent over $30 and barely had enough food for one person. I received very very poor customer service.

User's recommendation: I wouldn’t recommend they patronize this location.

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ID
#3690746 Review #3690746 is a subjective opinion of poster.
Location
Maryville, Illinois
Loss
$30
Preferred solution
Full refund

For service and lack of what was available

Don't go to Popeyes Chicken, there rude they gave me old food, ignored me when I asked for my receipt and turned lights out in my face. Then refuse to refund or replace, I spent $30 and my wife and I went to bed hungry and they still haven't fixed the issue (problem)stay away
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ID
#3687576 Review #3687576 is a subjective opinion of poster.
Location
Louisville, Kentucky
Loss
$33
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

I didn’t get my order that I paid for

Popeyes on 98 north Lakeland Florida poor service, and spent $42 didnt receive half of the order, went back up there mind you, gas is $5 a gal, and after getting all the attitude,she still didnt get my order right I was beyond DONE.. thank you.

User's recommendation: Check your order before leaving, even if they’re looking at you like you crazy.

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ID
#3684685 Review #3684685 is a subjective opinion of poster.
Location
Orlando, Florida

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New Reviewer

Refund 2.00

You need a new manager dont treat customers properly given all great reviews except this one over the years will not go to any location because you didnt send a refund or coupon for the money owed to me for not giving senior discount make customer wait with one car ahead of me forget I was there until going to drive thru window when rang order up folded receipt up in bottom of bag napkins covering it up fully looked at it went back next day laughed at me you dont need me as a customer any more keep the money you need it more
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ID
#3666204 Review #3666204 is a subjective opinion of poster.
Location
Davis Junction, Illinois
Loss
$2
Preferred solution
Apology
New Reviewer

Upset

It was 931 went through a drive-through and they did not have any chicken ready they only had one breast one red beans and two biscuits available what is this the getting paid to close to 11 PM I really had a night craving wanted some chicken legs and this is not the first time it happens in Lufkin Texas by 1030 10:20 PM they dont want to prep anything they just see them walking around not doing anything but cleaning getting ready to go home why would they just not close at 10 PM

User's recommendation: by 1030 10:20 PM they don’t want to prep anything they just see them walking around not doing anything but cleaning getting ready to go home why would they just not close at 10 PM.

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ID
#3658632 Review #3658632 is a subjective opinion of poster.
Location
Lufkin, Texas
Pros
  • I love the chicken
Preferred solution
Tell employees to have food cook and not say say sorry we’re out

They are very rude talk to u all crazy

I need a phone call that I've been waiting on for a week. Monday will make it 2 weeks and I'm very disappointed a general manager or someone from corporate. If that's how business is done then I don't mind reporting you to the BBB
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ID
#3657197 Review #3657197 is a subjective opinion of poster.
Location
Dallas, Texas

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Verified Reviewer
New Reviewer

Unable to order from

I have given up on Uber Eats and switch to Skip the Dishies. Because I'm unable to order from Popeyes. This is my primary restaurant I eat from. Also I'm tired of jumping through hoops with all the suggestions you have give my with no luck. Feed-up with Uber
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ID
#3648182 Review #3648182 is a subjective opinion of poster.
Location
Whitby, Ontario
Popeyes Louisiana Kitchen - Online order lost
Online order was paid for and lost. Upon arrival, I entered the store and was immediately instructed to go to the drive thru to receive order. After waiting in the line and being asked to wait, the drive thru operator stated she could not find my order, so I offered to...
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ID
#3632592 Review #3632592 is a subjective opinion of poster.
Location
San Antonio, Texas

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Verified Reviewer
New Reviewer

People saying I use y'all account

They tried to tell me that they Didn't have any food And if that's the case why are you guys in business? This supposed a fast food business

User's recommendation: Do not ever go here The employees are rude Don't want to work and try to tell me that they don't have any food And this is a fast food business.

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ID
#3631101 Review #3631101 is a subjective opinion of poster.
Location
Phoenix, Arizona
Cons
  • Customer service was awful
  • Rudeness of staff
  • No food
Preferred solution
Let the company propose a solution
New Reviewer

Raw chicken strips

Got raw chicken & when i contacted customer service 2 different times they never call back .no one cares no one calls back you get no where no refund i bought a family meal!!
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ID
#3617979 Review #3617979 is a subjective opinion of poster.
Location
Grand Prairie, Texas
Loss
$29
Preferred solution
Apology

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