Popeyes Louisiana Kitchen Reviews and Complaints

Jun 29, 2022 PissedConsumer3715492 of Wilson, NC

Bad attitude ghetto loud music arguing and management is mean and loud

1.0

Heard them cussing and yelling. Very poor service. Management always outside or at lobby tables eating

User's recommendation: Don’t go.

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#3715492

Location

Wilson, North Carolina

Loss

$10

Preferred solution

Apology

New Reviewer

Jun 25, 2022 Odette Brailsford diana B

I paid for my order and didn’t get half the food

1.0

On the week of 6/19 2022 @ approximately 3:05 -3:30pm I went to Popeyes on Florida ave. In Lakeland Fl my order totaled $42. First of all the order took almost 35 min. Second I got home and half of my order wasnt there. I went back to Popeyes to let them know there was a mistake on my order, the employee got very attitudinal and still didnt get what I paid for

User's recommendation: Never again.

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#3705467

Location

Lakeland, Florida

Cons

Missing items from order
Employee attitude

New Reviewer

Jun 25, 2022 Denise B Nrg

Issues with the app and store

1.0

How can you offer items and specials on your website and you get to the store and they do not have that anymore!!! or how can you have delivery only specials but don't deliver to everyone!!! Did not get to purchase because store does not sell 10 PC chicken anymore but is still offering it on your app!!!

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#3705068

Location

New York, New York

Loss

$22

Preferred solution

I want a solution!! And I want to be reimbursed for the time I drove all the way to your store to just be told that they don't sell 10 PC chicken anymore.

Jun 25, 2022 PissedConsumer3703507 of Los Angeles, CA

Wrong order, ignorant manager

1.0

To begin with my name is Barbara Lochridge not the name you have on my email.This is just another example of what's wrong with your company.People don't listen and issues aren't answered in a timely manner and now you have my name wrong.

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#3703507

Location

Los Angeles, California

New Reviewer

Jun 22, 2022 Call center god

Boogers in my food

1.0

I bought a chicken box 3 piece an there was a bloody wet booger on the box when I opened it. I was on lunch break pulling to my office I couldn't go back. I called the police an made a report. I called Popeyes they kept hanging up on me and laughing about it. This was during 4/01/2021in the afternoon. In Seminole county Florida. Don't eat here

User's recommendation: Don't eat here ever.

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#3696174

Location

Sanford, Florida

Cons

Contamination
Runaround never got food or money back
Store is not clean and staff is extremely unprofessional

Loss

Preferred solution

Let the company propose a solution

New Reviewer

Jun 20, 2022 Kim F Ktc

I received extremely poor service in store located in Collinsville, IL

1.0

Theres a relatively new location in Collinsville, IL. My last three visits they were out of mild chicken. They had only spicy. On my last visit there on Monday June 13 they were again out of mild chicken. In lieu of chicken I ordered several tender dinners. I get home to find not only did I not have sides but the tenders were about the size of my baby finger. I immediately call the store and was informed that they used a different distributor. I spent over $30 and barely had enough food for one person. I received very very poor customer service.

User's recommendation: I wouldn’t recommend they patronize this location.

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#3690746

Location

Maryville, Illinois

Loss

$30

Preferred solution

Full refund

Jun 20, 2022 PissedConsumer3687576 of Louisville, KY

For service and lack of what was available

1.0

Don't go to Popeyes Chicken, there rude they gave me old food, ignored me when I asked for my receipt and turned lights out in my face. Then refuse to refund or replace, I spent $30 and my wife and I went to bed hungry and they still haven't fixed the issue (problem)stay away

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#3687576

Location

Louisville, Kentucky

Loss

$33

Preferred solution

Full refund

New Reviewer

Jun 18, 2022 Odette Brailsford diana B

I didn’t get my order that I paid for

1.1

Popeyes on 98 north Lakeland Florida poor service, and spent $42 didnt receive half of the order, went back up there mind you, gas is $5 a gal, and after getting all the attitude,she still didnt get my order right I was beyond DONE.. thank you.

User's recommendation: Check your order before leaving, even if they’re looking at you like you crazy.

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#3684685

Location

Orlando, Florida

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New Reviewer

Jun 13, 2022 Gerald S Gcq

Refund 2.00

1.0

You need a new manager dont treat customers properly given all great reviews except this one over the years will not go to any location because you didnt send a refund or coupon for the money owed to me for not giving senior discount make customer wait with one car ahead of me forget I was there until going to drive thru window when rang order up folded receipt up in bottom of bag napkins covering it up fully looked at it went back next day laughed at me you dont need me as a customer any more keep the money you need it more

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#3666204

Location

Davis Junction, Illinois

Loss

Preferred solution

Apology

New Reviewer

Jun 10, 2022 Leticia R Fbt

Upset

1.0

It was 931 went through a drive-through and they did not have any chicken ready they only had one breast one red beans and two biscuits available what is this the getting paid to close to 11 PM I really had a night craving wanted some chicken legs and this is not the first time it happens in Lufkin Texas by 1030 10:20 PM they dont want to prep anything they just see them walking around not doing anything but cleaning getting ready to go home why would they just not close at 10 PM

User's recommendation: by 1030 10:20 PM they don’t want to prep anything they just see them walking around not doing anything but cleaning getting ready to go home why would they just not close at 10 PM.

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#3658632

Location

Lufkin, Texas

Pros

I love the chicken

Preferred solution

Tell employees to have food cook and not say say sorry we’re out

Jun 10, 2022 PissedConsumer3657197 of Dallas, TX

They are very rude talk to u all crazy

1.0

I need a phone call that I've been waiting on for a week. Monday will make it 2 weeks and I'm very disappointed a general manager or someone from corporate. If that's how business is done then I don't mind reporting you to the BBB

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#3657197

Location

Dallas, Texas

New Reviewer

Jun 07, 2022 Nyela Isv

Unable to order from

1.0

I have given up on Uber Eats and switch to Skip the Dishies. Because I'm unable to order from Popeyes. This is my primary restaurant I eat from. Also I'm tired of jumping through hoops with all the suggestions you have give my with no luck. Feed-up with Uber

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#3648182

Location

Whitby, Ontario

Jun 02, 2022 PissedConsumer3632592 of San Antonio, TX

Online order lost

1.0

Online order was paid for and lost. Upon arrival, I entered the store and was immediately instructed to go to the drive thru to receive order. After waiting in the line and being asked to wait, the drive thru operator stated she could not find my order, so I offered to...

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#3632592

Location

San Antonio, Texas

New Reviewer

Jun 02, 2022 Aristotle Srw

People saying I use y'all account

1.0

They tried to tell me that they Didn't have any food And if that's the case why are you guys in business? This supposed a fast food business

User's recommendation: Do not ever go here The employees are rude Don't want to work and try to tell me that they don't have any food And this is a fast food business.

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#3631101

Location

Phoenix, Arizona

Cons

Customer service was awful
Rudeness of staff
No food

Preferred solution

Let the company propose a solution

New Reviewer

May 28, 2022 Miriam R Gbg

Raw chicken strips

1.0

Got raw chicken & when i contacted customer service 2 different times they never call back .no one cares no one calls back you get no where no refund i bought a family meal!!

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#3617979

Location

Grand Prairie, Texas

Loss

$29

Preferred solution

Apology

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Price Affordability	3/5
Location	3/5
Website	2/5
Nutrition Description	2/5
Quality of Food	2/5

Popeyes Louisiana Kitchen
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