Popeyes Louisiana Kitchen Reviews and Complaints

New Reviewer

Jun 28, 2022 Robin S Cuy

Bad service every time I visit Popeyes of Commerce, Ga

1.5

Every time I go to Popeyes of Commerce they either are out of items I order, say a special has been discontinued even though they havent been, always end up with incorrect order, very rude General Manager, and poor staff service. I keep saying I will not go back to this Popeyes but then I do bc its near my homeBig mistake.

User's recommendation: Go to Athens..It’s worth driving 30 more minutes if you really want Popeyes than to go to the Popeyes located on Banks Crossing in Commerce, Ga.

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#3714511

Location

Commerce, Georgia

Pros

On my route home from work

Cons

Bad taste in food and order issues
Didnt receive all of my food
Literally worse service than any other place imaginable

Loss

$21

Preferred solution

Full refund

New Reviewer

Jun 23, 2022 Jeffrey D Vjo

Terrible service

1.9

Terrible!! Every time Ive gone there you wait for 39 minutes when there is only 3-4 cars ahead of you only to find out they are out of everything! Employees are always outside talking with other people parked in the lot

User's recommendation: Don’t go there.

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#3700234

Location

Springfield, Illinois

Preferred solution

Let the company propose a solution

Jun 23, 2022 PissedConsumer3698182 of Florissant, MO

Found cockroach in my strawberry soda

2.1

Still waiting on some response from someone and I hope you all send someone out to check that property. I received a full refund from manager. Would like to have some coupons mailed to me if possible

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#3698182

Location

Florissant, Missouri

New Reviewer

May 30, 2022 Tyrece Edr

Employee coughed while taking order and store operating without soda at all wrong order givin

1.6

Untrained employees coughing in speaker while ordering food No soda in store what so ever not being served after being told by Mr Dennis that my food would be comped waiting in line drive thru to get the order ordering 2 dark pieces this store is a complete mess.The Hispanic employee with the glasses needs to be retrained its just sad

User's recommendation: BETTER TRAINING THESE KIDS THINK CUSTOMER SERVICE IS A JOKE.

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1 comment

May 30, 2022 Tyrece Edr #2189211

I want them to know that that is the only close Popeyes in miles why should I drive that far to get rude Customer service and wrong order and the worse part to have have my order coughed while my order is being taken not to mention no soda in the store and the worse experience at a popeyes I have ever had.

0 0

#3623566

Location

Kansas City, Kansas

New Reviewer

May 29, 2022 Lashonda F Hey

Terrible customer service and food

2.4

I was called a bug eyed *** from the manager of popyese after I was given old and cold food , plus over charged.

User's recommendation: Don't go to the popeyes off of Pennsylvania in okc, workers are rude ,and ghetto, and use profanity while talking to customers.

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#3619410

Cons

Thieves
Rude employees and managers

Loss

$24

Preferred solution

Full refund, apology , and the manager fired for cussing me!

New Reviewer

Apr 13, 2022 Tim H Oeo

Arguing and not helpful

2.1

Update by user Apr 13, 2022

I parked, walked in, waited, waited, waited. A full staff and no one recognized me or said hello.

No took my order, finally the manager came over and told me it was drive thru only….no signs anywhere letting customers know that fact.

Door was open, no signs, no said anything about drive thru only, rude staff. Manager told me drive thru only, got my order wrong, and punished me for her incompetence!

Original review posted by user Apr 13, 2022

Ordered 8 piece. And I was told I ordered a 3 piece. Waited because of their screw up. I dont think they spicy ready. Its was an excuse. Arguing with me about what I ordered. Unfriendly staff. After talking my money and order didnt tell me about the 10 piece offer they going for the same price. Blatant disregard for customer satisfaction. Told to pull up and wait because I ordered a 3 piece. She made the mistake.

User's recommendation: Don’t visit this Popeyes manager can’t hear and is rude.

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#3484089

Location

Warner Robins, Georgia

Pros

When i left

Cons

Customer service and wait time
Order fulfillment
Management response is disappointing

Preferred solution

Let the company propose a solution

New Reviewer

Mar 29, 2022 Phelicia Pvg

Good wasn’t right

2.0

Didnt get all my chicken! I wii not be going back for a while! They get new people and there we go again , they have to retrain and we have to suffer.

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#3445706

Location

Cypress, Texas

Mar 18, 2022 PissedConsumer3416152 of Marion, IA

Athe store location on 3401 e Ave nw was cussing rude do respectful had me waiting 30 minutes with 8-8 people in the kitchen and the food wasn’t good the manager need to be fired

1.6

Popeyes Louisiana Kitchen - Athe store location on 3401 e Ave nw was cussing rude do respectful had me waiting 30 minutes with 8-8 people in the kitchen and the food wasn’t good the manager need to be fired

A-the store location on 3401 e Ave nw was cussing rude do respectful had me waiting 30 minutes with 8-8 people in the kitchen and the food wasnt good the manager need to be fired how I gave them their last chance why do people think its ok to be rude when you spend all this money on food that wasnt good anyway

User's recommendation: Not to go to the store location ever I have given them too many chances.

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#3416152

Location

Marion, Iowa

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New Reviewer

Mar 15, 2022 Brian S Gpy

Raw food

2.1

I was disrespected and sold a raw fish sandwich. Im sick at the moment. Going to see if some bendyril will help. The lady that did this Laughed at me when I came back to return it.

User's recommendation: Bad employees.

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#3407792

Location

Hyattsville, Maryland

Loss

Preferred solution

$500

Mar 06, 2022 PissedConsumer3386648 of Annapolis, MD

They are nasty your you meal in drive throu, and they give me wrong food, I asked the clerk do they have a certain chicken and he said he not sure .they new management

1.6

They don't care what they give you in drive threw. The manager she doesn't help at all, can't understand her. I asked clerk if they had a certain chicken he said he wasn't sure, and I said why are you working here if you don't he didn't answer. So you see need new manager, I even talk to my friends.

User's recommendation: My friends tell me the same thing.

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#3386648

Location

Annapolis, Maryland

Feb 21, 2022 PissedConsumer3355716 of Smyrna, GA

Something was in my Mac cheese

2.4

I callled and spoke with a shift manager but when I returned the food didnt redo my order talked nasty to me want spend my money there anymore. Some people dont need to work with the public.I dont know what was wrong with the young lady but Im praying for her no customer service at all

User's recommendation: Communication.

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#3355716

Location

Smyrna, Georgia

New Reviewer

Feb 08, 2022 Barbara W Ikf

We ordered a dinner and it was inedible

1.9

We ordered a dinner through ubereats. We received it promptly but the food was disgusting we could not even eat it we had to throw it away. The chicken was rock hard and gross and so are the biscuits. Tasted like it was made a few days before don't go there

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#3325055

Location

Yakima, Washington

Pros

Fast service

Cons

Food

Loss

$25

Preferred solution

Full refund

New Reviewer

Feb 02, 2022 Donna M Rxa

Wrong food that I order

2.3

I was having a small party so I went to Popeyes drive through and asked the guy how much was the barbeque nuggets he said smart attitude he didn't know, I asked to ask and he didn't so I left. Call the phone just rings and rings. The next time I got a 14 piece and there supposed 2 Brest well I didn't get. The manager is know help at all. They need new manager. Look at the reviews. The Popeyes in Severna Park MD. 21144

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#3310919

Location

Annapolis, Maryland

Loss

$30

Preferred solution

Refund. You all need to get new manager new team for that place. Look at reviews.

New Reviewer

Jan 24, 2022 RALPH H Dzc

Pissed off

1.9

Customer service was very helpful but you need to train your people at your stores and be more aware of customers needs

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#3284492

Location

Warren, Pennsylvania

Pros

Good spicy chicken red beans and rice

Cons

Worst customerservice

Preferred solution

Well let's see how he's going to buy eight Valley I was going to buy 8 meals I think I should get some coupons for some free meals

New Reviewer

Jan 05, 2022 Reginald W Kdx

Order not complete

2.3

On 1/5/2022 @ 12:54 p.m. at the location on 2990 Anvil Block Rd, Ellenwood, Ga 40294 I ordered the 2 for $10.00. The order taker was rude, my order was not complete (only 4 pieces and not 5). Also, my receipt does not have the store location number on it so I can complete the survey. Also, no one will answer the phone when I called back to complain. This is the third time I have gotten poor service at this location service

User's recommendation: Don’t go to this location.

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#3232707

Location

Ellenwood, Georgia

Pros

Pros is you can get good food
Good product
Near my address

Cons

Need to hire serious employees
Excessive long wait

Loss

$11

Preferred solution

Let the company propose a solution

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Price Affordability	3/5
Location	3/5
Website	2/5
Nutrition Description	2/5
Quality of Food	2/5

Popeyes Louisiana Kitchen
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