New Reviewer

Bad service every time I visit Popeyes of Commerce, Ga

Popeyes Louisiana Kitchen - Bad service every time I visit Popeyes of Commerce, Ga
Every time I go to Popeyes of Commerce they either are out of items I order, say a special has been discontinued even though they havent been, always end up with incorrect order, very rude General Manager, and poor staff service. I keep saying I will not go back to this Popeyes but then I do bc its near my homeBig mistake.

User's recommendation: Go to Athens..It’s worth driving 30 more minutes if you really want Popeyes than to go to the Popeyes located on Banks Crossing in Commerce, Ga.

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ID
#3714511 Review #3714511 is a subjective opinion of poster.
Location
Commerce, Georgia
Pros
  • On my route home from work
Cons
  • Bad taste in food and order issues
  • Didnt receive all of my food
  • Literally worse service than any other place imaginable
Loss
$21
Preferred solution
Full refund
New Reviewer

Terrible service

Terrible!! Every time Ive gone there you wait for 39 minutes when there is only 3-4 cars ahead of you only to find out they are out of everything! Employees are always outside talking with other people parked in the lot

User's recommendation: Don’t go there.

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ID
#3700234 Review #3700234 is a subjective opinion of poster.
Location
Springfield, Illinois
Preferred solution
Let the company propose a solution

Found cockroach in my strawberry soda

Still waiting on some response from someone and I hope you all send someone out to check that property. I received a full refund from manager. Would like to have some coupons mailed to me if possible
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ID
#3698182 Review #3698182 is a subjective opinion of poster.
Location
Florissant, Missouri
New Reviewer

Employee coughed while taking order and store operating without soda at all wrong order givin

Untrained employees coughing in speaker while ordering food No soda in store what so ever not being served after being told by Mr Dennis that my food would be comped waiting in line drive thru to get the order ordering 2 dark pieces this store is a complete mess.The Hispanic employee with the glasses needs to be retrained its just sad

User's recommendation: BETTER TRAINING THESE KIDS THINK CUSTOMER SERVICE IS A JOKE.

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1 comment
#2189211

I want them to know that that is the only close Popeyes in miles why should I drive that far to get rude Customer service and wrong order and the worse part to have have my order coughed while my order is being taken not to mention no soda in the store and the worse experience at a popeyes I have ever had.

ID
#3623566 Review #3623566 is a subjective opinion of poster.
Location
Kansas City, Kansas
New Reviewer

Terrible customer service and food

Popeyes Louisiana Kitchen - Terrible customer service and food
I was called a bug eyed *** from the manager of popyese after I was given old and cold food , plus over charged.

User's recommendation: Don't go to the popeyes off of Pennsylvania in okc, workers are rude ,and ghetto, and use profanity while talking to customers.

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ID
#3619410 Review #3619410 is a subjective opinion of poster.
Cons
  • Thieves
  • Rude employees and managers
Loss
$24
Preferred solution
Full refund, apology , and the manager fired for cussing me!
New Reviewer

Arguing and not helpful

Popeyes Louisiana Kitchen - Arguing and not helpful
Update by user Apr 13, 2022

I parked, walked in, waited, waited, waited. A full staff and no one recognized me or said hello.

No took my order, finally the manager came over and told me it was drive thru only….no signs anywhere letting customers know that fact.

Door was open, no signs, no said anything about drive thru only, rude staff. Manager told me drive thru only, got my order wrong, and punished me for her incompetence!

Original review posted by user Apr 13, 2022
Ordered 8 piece. And I was told I ordered a 3 piece. Waited because of their screw up. I dont think they spicy ready. Its was an excuse. Arguing with me about what I ordered. Unfriendly staff. After talking my money and order didnt tell me about the 10 piece offer they going for the same price. Blatant disregard for customer satisfaction. Told to pull up and wait because I ordered a 3 piece. She made the mistake.

User's recommendation: Don’t visit this Popeyes manager can’t hear and is rude.

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ID
#3484089 Review #3484089 is a subjective opinion of poster.
Location
Warner Robins, Georgia
Pros
  • When i left
Cons
  • Customer service and wait time
  • Order fulfillment
  • Management response is disappointing
Preferred solution
Let the company propose a solution
New Reviewer

Good wasn’t right

Popeyes Louisiana Kitchen - Good wasn’t right
Popeyes Louisiana Kitchen - Good wasn’t right
Didnt get all my chicken! I wii not be going back for a while! They get new people and there we go again , they have to retrain and we have to suffer.
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ID
#3445706 Review #3445706 is a subjective opinion of poster.
Location
Cypress, Texas

Athe store location on 3401 e Ave nw was cussing rude do respectful had me waiting 30 minutes with 8-8 people in the kitchen and the food wasn’t good the manager need to be fired

Popeyes Louisiana Kitchen - Athe store location on 3401 e Ave nw was cussing rude do respectful had me waiting 30 minutes with 8-8 people in the kitchen and the food wasn’t good the manager need to be fired
A-the store location on 3401 e Ave nw was cussing rude do respectful had me waiting 30 minutes with 8-8 people in the kitchen and the food wasnt good the manager need to be fired how I gave them their last chance why do people think its ok to be rude when you spend all this money on food that wasnt good anyway

User's recommendation: Not to go to the store location ever I have given them too many chances.

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ID
#3416152 Review #3416152 is a subjective opinion of poster.
Location
Marion, Iowa
New Reviewer

Raw food

I was disrespected and sold a raw fish sandwich. Im sick at the moment. Going to see if some bendyril will help. The lady that did this Laughed at me when I came back to return it.

User's recommendation: Bad employees.

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ID
#3407792 Review #3407792 is a subjective opinion of poster.
Location
Hyattsville, Maryland
Loss
$9
Preferred solution
$500

They are nasty your you meal in drive throu, and they give me wrong food, I asked the clerk do they have a certain chicken and he said he not sure .they new management

They don't care what they give you in drive threw. The manager she doesn't help at all, can't understand her. I asked clerk if they had a certain chicken he said he wasn't sure, and I said why are you working here if you don't he didn't answer. So you see need new manager, I even talk to my friends.

User's recommendation: My friends tell me the same thing.

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ID
#3386648 Review #3386648 is a subjective opinion of poster.
Location
Annapolis, Maryland

Something was in my Mac cheese

I callled and spoke with a shift manager but when I returned the food didnt redo my order talked nasty to me want spend my money there anymore. Some people dont need to work with the public.I dont know what was wrong with the young lady but Im praying for her no customer service at all

User's recommendation: Communication.

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ID
#3355716 Review #3355716 is a subjective opinion of poster.
Location
Smyrna, Georgia

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Verified Reviewer
New Reviewer

We ordered a dinner and it was inedible

We ordered a dinner through ubereats. We received it promptly but the food was disgusting we could not even eat it we had to throw it away. The chicken was rock hard and gross and so are the biscuits. Tasted like it was made a few days before don't go there
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ID
#3325055 Review #3325055 is a subjective opinion of poster.
Location
Yakima, Washington
Pros
  • Fast service
Cons
  • Food
Loss
$25
Preferred solution
Full refund
New Reviewer

Wrong food that I order

I was having a small party so I went to Popeyes drive through and asked the guy how much was the barbeque nuggets he said smart attitude he didn't know, I asked to ask and he didn't so I left. Call the phone just rings and rings. The next time I got a 14 piece and there supposed 2 Brest well I didn't get. The manager is know help at all. They need new manager. Look at the reviews. The Popeyes in Severna Park MD. 21144
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ID
#3310919 Review #3310919 is a subjective opinion of poster.
Location
Annapolis, Maryland
Loss
$30
Preferred solution
Refund. You all need to get new manager new team for that place. Look at reviews.
New Reviewer

Pissed off

Customer service was very helpful but you need to train your people at your stores and be more aware of customers needs
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ID
#3284492 Review #3284492 is a subjective opinion of poster.
Location
Warren, Pennsylvania
Pros
  • Good spicy chicken red beans and rice
Cons
  • Worst customerservice
Preferred solution
Well let's see how he's going to buy eight Valley I was going to buy 8 meals I think I should get some coupons for some free meals
New Reviewer

Order not complete

Popeyes Louisiana Kitchen - Order not complete
On 1/5/2022 @ 12:54 p.m. at the location on 2990 Anvil Block Rd, Ellenwood, Ga 40294 I ordered the 2 for $10.00. The order taker was rude, my order was not complete (only 4 pieces and not 5). Also, my receipt does not have the store location number on it so I can complete the survey. Also, no one will answer the phone when I called back to complain. This is the third time I have gotten poor service at this location service

User's recommendation: Don’t go to this location.

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ID
#3232707 Review #3232707 is a subjective opinion of poster.
Location
Ellenwood, Georgia
Pros
  • Pros is you can get good food
  • Good product
  • Near my address
Cons
  • Need to hire serious employees
  • Excessive long wait
Loss
$11
Preferred solution
Let the company propose a solution

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