This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Not happy about chicken piece quantity

I got the 12 piece family on Saturday night. They were making a new batch so I waited 10 minutes. The coleslaw and mashed potatoes and rolls were fine. I got 7 wings 3 legs 1 thigh and I breast. That doesnt seem fair 36 dollars for that selection of chicken
View full review
ID
#3668464 Review #3668464 is a subjective opinion of poster.
Location
Duquesne, Pennsylvania
Pros
  • Great chicken
Preferred solution
Deliver product or service ordered
New Reviewer

Store was dirty aka "Junky"

This store is the only franchise available to us. 1 hour round trip from San Mateo, CA to your store in Redwood City, CA. Don't know if it's worth it! Store floor appears dirty, the wall mounted TV had all images in blue, disorganized line for both ordering and pick up. Unsure of sauces available and unable to hear employees explanations. Parking availability in small lot was terrible. Store #10707 Saturday, 5-7-22 Order #267
View full review
ID
#3552844 Review #3552844 is a subjective opinion of poster.
Location
Redwood City, California
Preferred solution
Apology
New Reviewer

Customer complaint

Popeyes Louisiana Kitchen - Customer complaint
Popeyes Louisiana Kitchen - Customer complaint
The customer service at store 4427 is horrible horrible they have no customer service skills whatsoever. The quality of the food is is not up to par. They run out of items or they leave items off causing me to make a second trip for food that has already been paid for. The wait is utterly ridiculous no matter what yime of day it's. If upu express your concerns the serves laughs while your talking. This store has horrible for years

User's recommendation: Don't waste your time or money.

View full review
ID
#3465915 Review #3465915 is a subjective opinion of poster.
Location
Marietta, Georgia

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer
On Sunday April 3rd I went to Popeye's. I was forced to use the drive-through because the dining area was closed. I ordered the shrimp basket which was $5.00. I also ordered a 3 piece dinner (all wings) which should have been $7.49. I also ordered 2 sides of Cole slaw...
View full review
View full review
ID
#3463981 Review #3463981 is a subjective opinion of poster.
Location
Rincon, Georgia
Pros
  • Great food
Cons
  • Poor customer service
  • Disrespectful
Loss
$10
Preferred solution
Apology
New Reviewer

Complaint

I signed up on the website and received a coupon I went to the store and was told they did not have a button for the free chicken dinner just a free chicken sandwich. When the lady called she said the same thing She offered no solution . Why give a coupon out when you can't use it. The customer service was horrible . The coupon expired so we could not use any place yet. I don't understand. I am the manager is a subway and we make things right when something goes wrong. Why even sign ? Thank you for your time
View full review
ID
#3439390 Review #3439390 is a subjective opinion of poster.
Location
Orange Park, Florida
Pros
  • Chicken
Cons
  • Order was wrong
Loss
$15
Preferred solution
Let the company propose a solution
New Reviewer

Complaint

I signed up on the website and you sent me a coupon went to the store she said she didn't have a button to be able to use the coupon so I wasted my time and the coupon expired so could not use it anywhere else Why send out the coupon if it is not good. I am a manager at Subway and we have to take all coupons. When the lady called me she said I received a complaint and she said we do not have a bottom to honor the free checked dinner just the free sandwich. That does not seem right. This is very frustrating. She didn't offer any other solution Thank you for your time
View full review
ID
#3439361 Review #3439361 is a subjective opinion of poster.
Location
Tampa, Florida

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
Junior Reviewer
Ordered on app and gave order number when I got there and the lady said that was just for Door Dash. So I showed her my receipt and she said what is your name and after a bit she came back and said she would complete the order. After waiting we got the order and we had...
View full review
View full review
ID
#3399119 Review #3399119 is a subjective opinion of poster.
Location
Corpus Christi, Texas
Pros
  • Good chicken sandwich
Cons
  • Horrible fish sandwich snd chicken nuggets
Loss
$12
Preferred solution
Full refund

Why did you quit selling dirty rice???

Menu doesnt have dirty rice anymore! That was my favorite side when ordering from your menu! You should bring it back to your menu!
View full review
ID
#3277431 Review #3277431 is a subjective opinion of poster.
Location
Crossett, Arkansas

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Reward points missing

I have been waiting since October of last year to receive a $20 gift card for having the worst service from your Woodlawn, OH location. The Manager at that time was very rude and my order was all wrong. However, after speaking with you guys this week, one of the supervisors decided to load $20 in credits to the Popeye's app after I was told to download it. Meanwhile, I still don't have the credits. Dr. Trish'un Richard 859.999.3782

User's recommendation: No recommendation.

View full review
ID
#3273599 Review #3273599 is a subjective opinion of poster.
Pros
  • Pros - flavor
  • Non
Cons
  • Customer service
  • Long wait at drive thru before order is even taken
  • Order was wrong
Loss
$10
Preferred solution
Let the company propose a solution
New Reviewer

Messed up on my order

Popeyes Louisiana Kitchen - Messed up on my order
Popeyes Louisiana Kitchen - Messed up on my order
Messed up my order my recipt says what i ordered but i didnt get everything i ordered 8 have pictures to show

User's recommendation: Read the damn order that is slaw not what I ordered.

View full review
ID
#3256929 Review #3256929 is a subjective opinion of poster.
Location
Gardena, California
Loss
$22
Preferred solution
Deliver product or service ordered

Take a step back to improve.....

Popeye's had the best hand battered onion rings, in the world. Why don't you consider bringing them back.? (and not that "beer battered" crud) Now you've quit the dirty rice..!! and the Jambalaya.? Hey, here's a good one...just start serving burgers like everyone else and bring back the best hand battered onion rings..
View full review
ID
#3051154 Review #3051154 is a subjective opinion of poster.
Location
North Richland Hills, Texas
New Reviewer

Because of the service last past days

The day before my food was not fresh And today an issue with the coupon, The coupons should always specify particular pieces. The shift supervisor refuse to give her name as well.
View full review
1 comment
#2073276

Her name is none of your business... Sounds like you should start eating at home more.

ID
#2944025 Review #2944025 is a subjective opinion of poster.
Pros
  • I love your chicken
Cons
  • Management was not professional
  • Cold food
  • Rude employees and manager
Preferred solution
Price reduction
New Reviewer

Problems ordering

the delivery fee was not free as advertised in the application. ,..... ...... . ............ .......... .. ..
View full review
ID
#2940553 Review #2940553 is a subjective opinion of poster.
Loss
$4
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Unsatisfactory

Update by user Oct 22, 2021

I have not been contacted by Popeyes nothing has happened

Original review posted by user Sep 21, 2021
Im tired of doing this I did not get the order that I should have so tired really really really really really really really really really really really really really even

User's recommendation: Don’t do it.

View full review
ID
#2893030 Review #2893030 is a subjective opinion of poster.
Product
Popeyes Louisiana Kitchen Chicken
Pros
  • Dilivery service
Cons
  • Bad delivery
  • Bad bad
Loss
$31
Preferred solution
Full refund
New Reviewer

Bad service

Euclid Ohio location is never open and ready. Theres always something wrong or when the restaurant is supposed to be open theyre not. Very rude and unprofessional. I love the food but at some point Im going to stop giving my money to yall if this is what Im to expect when I order my food!

User's recommendation: Go to another location.

View full review
ID
#2865895 Review #2865895 is a subjective opinion of poster.
Loss
$11
Preferred solution
Full refund

Brands Related to Popeyes Louisiana Kitchen

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content

For more information read Blog article