Popeyes Louisiana Kitchen Reviews and Complaints

New Reviewer

Jun 13, 2022 William M Enx

Not happy about chicken piece quantity

2.6

I got the 12 piece family on Saturday night. They were making a new batch so I waited 10 minutes. The coleslaw and mashed potatoes and rolls were fine. I got 7 wings 3 legs 1 thigh and I breast. That doesnt seem fair 36 dollars for that selection of chicken

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#3668464

Location

Duquesne, Pennsylvania

Pros

Great chicken

Preferred solution

Deliver product or service ordered

New Reviewer

May 07, 2022 Brent H Fkg

Store was dirty aka "Junky"

2.7

This store is the only franchise available to us. 1 hour round trip from San Mateo, CA to your store in Redwood City, CA. Don't know if it's worth it! Store floor appears dirty, the wall mounted TV had all images in blue, disorganized line for both ordering and pick up. Unsure of sauces available and unable to hear employees explanations. Parking availability in small lot was terrible. Store #10707 Saturday, 5-7-22 Order #267

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#3552844

Location

Redwood City, California

Preferred solution

Apology

New Reviewer

Apr 06, 2022 Tylisha Ptb

Customer complaint

2.8

The customer service at store 4427 is horrible horrible they have no customer service skills whatsoever. The quality of the food is is not up to par. They run out of items or they leave items off causing me to make a second trip for food that has already been paid for. The wait is utterly ridiculous no matter what yime of day it's. If upu express your concerns the serves laughs while your talking. This store has horrible for years

User's recommendation: Don't waste your time or money.

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#3465915

Location

Marietta, Georgia

New Reviewer

Apr 05, 2022 Walter O Ysw

Overcharged

2.6

On Sunday April 3rd I went to Popeye's. I was forced to use the drive-through because the dining area was closed. I ordered the shrimp basket which was $5.00. I also ordered a 3 piece dinner (all wings) which should have been $7.49. I also ordered 2 sides of Cole slaw...

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#3463981

Location

Rincon, Georgia

Pros

Great food

Cons

Poor customer service
Disrespectful

Loss

$10

Preferred solution

Apology

New Reviewer

Mar 27, 2022 Beth B Bmm

Complaint

2.8

I signed up on the website and received a coupon I went to the store and was told they did not have a button for the free chicken dinner just a free chicken sandwich. When the lady called she said the same thing She offered no solution . Why give a coupon out when you can't use it. The customer service was horrible . The coupon expired so we could not use any place yet. I don't understand. I am the manager is a subway and we make things right when something goes wrong. Why even sign ? Thank you for your time

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#3439390

Location

Orange Park, Florida

Pros

Chicken

Cons

Order was wrong

Loss

$15

Preferred solution

Let the company propose a solution

New Reviewer

Mar 27, 2022 Beth B Bmm

Complaint

3.3

I signed up on the website and you sent me a coupon went to the store she said she didn't have a button to be able to use the coupon so I wasted my time and the coupon expired so could not use it anywhere else Why send out the coupon if it is not good. I am a manager at Subway and we have to take all coupons. When the lady called me she said I received a complaint and she said we do not have a bottom to honor the free checked dinner just the free sandwich. That does not seem right. This is very frustrating. She didn't offer any other solution Thank you for your time

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#3439361

Location

Tampa, Florida

Junior Reviewer

Mar 11, 2022 Barbara J Bcv

Bad food

3.1

Ordered on app and gave order number when I got there and the lady said that was just for Door Dash. So I showed her my receipt and she said what is your name and after a bit she came back and said she would complete the order. After waiting we got the order and we had...

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#3399119

Location

Corpus Christi, Texas

Pros

Good chicken sandwich

Cons

Horrible fish sandwich snd chicken nuggets

Loss

$12

Preferred solution

Full refund

Jan 21, 2022 PissedConsumer3277431 of Crossett, AR

Why did you quit selling dirty rice???

2.6

Menu doesnt have dirty rice anymore! That was my favorite side when ordering from your menu! You should bring it back to your menu!

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#3277431

Location

Crossett, Arkansas

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New Reviewer

Jan 20, 2022 Dr. Trish R

Reward points missing

3.1

I have been waiting since October of last year to receive a $20 gift card for having the worst service from your Woodlawn, OH location. The Manager at that time was very rude and my order was all wrong. However, after speaking with you guys this week, one of the supervisors decided to load $20 in credits to the Popeye's app after I was told to download it. Meanwhile, I still don't have the credits. Dr. Trish'un Richard 859.999.3782

User's recommendation: No recommendation.

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#3273599

Pros

Pros - flavor
Non

Cons

Customer service
Long wait at drive thru before order is even taken
Order was wrong

Loss

$10

Preferred solution

Let the company propose a solution

New Reviewer

Jan 13, 2022 Christopher P Sjv

Messed up on my order

3.2

Messed up my order my recipt says what i ordered but i didnt get everything i ordered 8 have pictures to show

User's recommendation: Read the damn order that is slaw not what I ordered.

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#3256929

Location

Gardena, California

Loss

$22

Preferred solution

Deliver product or service ordered

Nov 09, 2021 PissedConsumer3051154 of North Richland Hills, TX

Take a step back to improve.....

2.6

Popeye's had the best hand battered onion rings, in the world. Why don't you consider bringing them back.? (and not that "beer battered" crud) Now you've quit the dirty rice..!! and the Jambalaya.? Hey, here's a good one...just start serving burgers like everyone else and bring back the best hand battered onion rings..

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#3051154

Location

North Richland Hills, Texas

New Reviewer

Oct 06, 2021 Rodney W Nqm

Because of the service last past days

2.5

The day before my food was not fresh And today an issue with the coupon, The coupons should always specify particular pieces. The shift supervisor refuse to give her name as well.

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1 comment

Oct 06, 2021 PissedConsumer2073276 #2073276

Her name is none of your business... Sounds like you should start eating at home more.

0 0

#2944025

Pros

I love your chicken

Cons

Management was not professional
Cold food
Rude employees and manager

Preferred solution

Price reduction

New Reviewer

Oct 05, 2021 Oshay Hec

Problems ordering

3.0

the delivery fee was not free as advertised in the application. ,..... ...... . ............ .......... .. ..

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#2940553

Loss

Preferred solution

Deliver product or service ordered

New Reviewer

Sep 21, 2021 Brenda L Vqk

Unsatisfactory

3.0

Update by user Oct 22, 2021

I have not been contacted by Popeyes nothing has happened

Original review posted by user Sep 21, 2021

Im tired of doing this I did not get the order that I should have so tired really really really really really really really really really really really really really even

User's recommendation: Don’t do it.

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#2893030

Product

Popeyes Louisiana Kitchen Chicken

Pros

Dilivery service

Cons

Bad delivery
Bad bad

Loss

$31

Preferred solution

Full refund

New Reviewer

Sep 13, 2021 Evette C Xml

Bad service

2.5

Euclid Ohio location is never open and ready. Theres always something wrong or when the restaurant is supposed to be open theyre not. Very rude and unprofessional. I love the food but at some point Im going to stop giving my money to yall if this is what Im to expect when I order my food!

User's recommendation: Go to another location.

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#2865895

Loss

$11

Preferred solution

Full refund

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Price Affordability	3/5
Location	3/5
Website	2/5
Nutrition Description	2/5
Quality of Food	2/5

Popeyes Louisiana Kitchen
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