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Popeyes Louisiana Kitchen

Popeyes Louisiana Kitchen
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www.popeyes.com
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Susan W Yvx

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Philadelphia, Pennsylvania

Shady Checkout

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Popeyes Louisiana Kitchen - Shady Checkout
Popeyes Louisiana Kitchen - Shady Checkout - Image 2
Updated by user Apr 09, 2025

Miriam from Popeyes has called me and told me to come in to the store and she would resolve my problem. I have been very sick and have not been able to go to the store. I wish they would just send me my money back.

Original review Mar 06, 2025
Asked about the "Tacklebox", before she answers, she rings up $7.99 "What comes in it?" I point to the picture in the window. She then changes it to $5.99.

I ask again, "What comes in the box?" She says, "8 shrimp". "Anything else" I ask? Cocktail sauce. So I pay.

Then I decide I want a biscuit and a small side of cole slaw. That's another $5.28. No receipt given for anything.I pay and leave. Get home and check the Popeye's website.

Says tacklebox includes biscuit, side and 8 shrimp.
My question is, "Was I just ripped off?" How come these people on the register don't even know what comes with a meal? Let alone how much it costs? Kind of arbitrary and shady. I'm almost certain I wasn't the only one overcharged or cheated of food they paid for.

Real shady place.

Should be investigated. I want my money back!
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User's recommendation: Check EVERYTHING before you leave and make sure it's what you paid for. Better yet, stay away from the Pooeye's in Hilltown, PA

1 comment
Chao Pne

If you want your money back. RETURN THE FOOD.

At most you should get a discount. If you do not return the food when you get your money back, you are the one ripping people off, and raising prices for honest people to cover the cost of your dishonestly.

Kenneth M Tez

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Poor food and service

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I have purchased Popeyes chicken wings and regular chicken, and I can tell you it has been one of the worst experiences that I have ever had from a restaurant. From December of 2024 until March 2025, I placed orders through DoorDash, and they did something wrong on every order I placed.

I ordered a 4-piece fried chicken; it was missing one piece of chicken and the biscuits. In another order, I placed 6 hot wings and a three-piece fried chicken with red beans and rice. The red beans and rice were spoiled, and I received two pieces of skin for two of the wings. I ordered an 8-piece box; the chicken must have been sitting since lunchtime.

It was dried up and almost frozen. The last order I placed, I ordered a 4-piece chicken and received a chicken quarter and two separate pieces. They are just a sloppy organization. I sent a complaint along with copies of my receipts.

I received no response from the area manager. I sent another copy to their corporate office, and I received a response with a case number, and they said wait 5 business days to get a response. It's been 12 days. In the email, it said to contact them if I had any questions.

I sent an email to the customer service specialist; I haven't heard from them yet. I sent another email asking what happened to my complaint; I haven't heard.

They care nothing about the customer. My recommendation is to save your money or go to another restaurant that sells chicken.

View full review
Loss:
$60

Preferred solution: Replacement of my orders

User's recommendation: Save your money or go somewhere else I am sure that they are much better than this company

9 comments
Angelina Rmb
reply icon Replying to comment of Guest-2697275

I just noticed he's asking for replacement of his orders. That means when they replaced the order they should take the uneaten food back.

Unless you ate the food is lying. If he's not desperate for a free meal there are soup kitchens in this area.

RICHARD M Gsx

Our restaurant in Concord is the slowest drive thru. They only take one order at a time to keep their time it takes to help a customer down.

So not till the customer in front gets their order then you can place an order. Food is not as good as it used to be.

Kenneth M Tez.
reply icon Replying to comment of Guest-2697275

The only reason I ate the food was because I was hungry. I am entitled to a refund and replacement because I was inconvenienced.

Maybe a gift card for past mista. You are all dumb. It was delivered. Can't return the food.

May as well enjoy it and get a refund and replacement Maybe even a gift card for the mistake. You all live in your parents basement and cannot afford the food.

Angelina Rmb
reply icon Replying to comment of Mykayla Jwq

Exactly. He can't return food if he ate it.

They would have to return to his property if he wants a replacement.

That us when he should return the food. If not, then they should take back the replacement.

Mykayla Jwq
reply icon Replying to comment of Guest-2697656

Whatever reason, the OP is one big dummy looking for a free handout. I was referring to him as dummy.

Not you. the jobless freeloader.

Guest
reply icon Replying to comment of Mykayla Jwq

In making my comment and referencing OP as “dummy” I only did so due to his response to another user’s comment (OP must have got it deleted). That user said to return the food and OP called him dummy several times saying “can’t you read, it was a delivery”.

Mykayla Jwq
reply icon Replying to comment of Guest-2697275

I have to agree with that. If he wants his meal replaced, they would have to come by the place.

This way he can return the wrong food. They should not give him the replacement unless he returns the food.

It is logic and he is a dummy to not return the food when the replacement arrives. Either that or he is a freeloader like everyone is saying.

Angelina Rmb
reply icon Replying to comment of Guest-2697275

These low lives would make any excuses for not returning the food. All the claims about how terrible their food was is all lies.

He probably could not afford his meal. And he is upset that he's not getting his meal for free. He probably ate it. That is a real reason he's not returning it.

There was nothing wrong with his meal. He's looking for a free handout.

Guest

If you have a problem with a Doordash delivery, you have to call Doordash, not the restaurant. DUMMY.

That is how you get a refund or a corrected order sent out. But you already knew that. You have scammed Doordash so many times for extra free food that they cut off post-delivery assistance. That’s why you are now calling the restaurant.

In this instance, YOU have to take the food back.

DUMMY. It looks like no more Popeyes for you.

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Shera H Swn

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Ecatepec De Morelos, Mexico

POOREST CUSTOMER SERVICE OF MY LIFE

Popeyes Louisiana Kitchen - POOREST CUSTOMER SERVICE OF MY LIFE

Ignorant employee almost arguing with me over wings being extremely hot. I never experienced anything like this before ever in my 55 years of living.

She's sabotaging your sales at your restaurant. She talked me out of purchasing the fried pickles. She was literally damn near not going to take my order because I wanted the garlic parmesan wings. She had a serious attitude when I got to the window.

If Popeyes value their business, something needs to be done with maniac!! I feel very offended by the way I was treated. I would like a refund. Something is definitely wrong with your employee.

Maybe she's on drugs or was saving all the wings to steal and take home for her and her family. Her behavior was very erratic. Not acceptable at all.

She doesn't need to interact with the public at all. No social skills or customer service skills.

View full review
Loss:
$14
Cons:
  • Poorest customer service ever

Preferred solution: Full refund

User's recommendation: Stay away from your establishment

2 comments
Guest

No refund is warranted unless you return the food mostly uneaten.

Guest

Why did you continue to order and pay, once she started arguing with you and you realized she didn't want you there?

View more comments (1)
Anj Hjp

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Verified Reviewer
| map-marker Abingdon, Maryland

Concern Regarding Unprofessional Hiring Practices at Bel Air, MD location

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After submitting an application, my daughter was told to report to work the very next day without an interview or any type of formal screening process. Despite her enthusiasm and professionalism, she was later dismissed simply for informing the staff about a previously scheduled one-week family vacationsomething that had never been asked about or clarified during the onboarding process (She never had an interview).

One of the staff members training her had reassured her it would be acceptable to return after the vacation, only for her to later be told not to return.

Moreover, she was never given clear information about how to collect her paycheck for the time she worked.

This lack of transparency and accountability raises serious ethical concerns, especially given that this job was her first professional experience.

As a trusted platform for businesses and consumers alike, I find it important to bring this experience to your attention. Young workers deserve to be treated with dignity and fairness, and businesses engaging in such questionable practices should not go unchecked in public-facing listings.

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User's recommendation: The Google reviews are TERRIBLE for this location

5 comments
Prayrna S

This app is fraud...I have don't pay kukuFM any payment..but this app autopay my money 399 ...and don't refund my money 399 please report this app

Guest

At what point will your daughter handle her own affairs?

Guest

The company was 100% wrong. However you don’t say how much time went by between day one and your daughter informing them of the vacation.

Guest

Your daughter should have immediately mentioned her previously planned vacation when she was told to report to work. As far as last paycheck, if they aren't paying her that final paycheck, she needs to check final paycheck laws in her state (google it). File a complaint with your state's labor board if necessary.

Rashanda Grt

How do you know that your daughter is telling the truth?

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Jusiah Xog

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Verified Reviewer
| map-marker Cincinnati, Ohio

Unsatisfied customer

Popeyes Louisiana Kitchen - Unsatisfied customer

Drive thru screen did not work. We waited 20 minutes at the speaker before anyone took our order.

As employee was taking my order she was very rude.

My food was very old, cold, and dry. There was no condiments nor utensils.

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Aminta Emv

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Verified Reviewer
| map-marker The Bronx, New York

Restaurant complaint

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Popeyes Louisiana Kitchen - Restaurant complaint
Popeyes Louisiana Kitchen - Restaurant complaint - Image 2

My order was completely wrong, and there's no way to call and speak to anyone... this was by far the worst experience I've had at popeyes... too much to type

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User's recommendation: Go somewhere else, they do not care about their customers

Amanda M Uha

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
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Verified Reviewer
| map-marker Central City, Kentucky

Food issue order was wrong and while I'm paying for something I didn't receive plus the manager was rude had me sitting on the phone while she put the phone down.

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Popeyes Louisiana Kitchen - Food issue order was wrong and while I'm paying for something...
Contains 2 confidential files for company representatives

The company needs to fire whoever the night manager is, or whoever was acting like the manager. I asked for the manager and she said she was the manager.

So, I explained what happened and she tells me she hears me. Then, I asked her what I said and got no answer.

She then puts my call on hold and leaves me listening to her crew. This is unacceptable and rude.

View full review
Loss:
$9

Preferred solution: Full refund

User's recommendation: Do not go to this Popeyes 6235 Nieman Rd Shawnee Ks 66203

Melissa S Esd

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Verified Reviewer
| map-marker San Francisco, California

Fly sandwich

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Popeyes Louisiana Kitchen - Fly sandwich

I recently ordered a chicken sandwich from Popeyes, and what I received was beyond unacceptablethe sandwich was covered in flies. This wasnt just a small issue; it was a serious health hazard.

I had to throw the entire meal away and spend extra money to replace the food for my family.

For a well-known brand like Popeyes, this level of negligence is shocking.

Cleanliness and food safety should be a top priority, and this experience shows a complete lack of care. I wont be ordering from this location again divisadero 599 San Francisco never had this happen not my usual location

Absolutely unacceptable.

View full review
Loss:
$15
Cons:
  • Flies

Preferred solution: Honestly like a gift card because I do love Popeyes and I want to continue business just not at this location

User's recommendation: Don’t eat at this popeyes

1 comment
Guest

No gift card if you don’t return the food.

Charles P Oct

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Verified Reviewer
| map-marker Valley, Alabama

Bad and Unprofessional service

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Popeyes Louisiana Kitchen - Bad and Unprofessional service
Popeyes Louisiana Kitchen - Bad and Unprofessional service - Image 2

I ordered a 12-piece with two orders of fries, and about nine pieces were burned, as well as some of the fries, so we ate the three pieces that weren't burned and some of the fries. We picked over what we could eat.

The next day, I asked for a refund but was denied since three unburned pieces were eaten. I did, however, receive another 12-piece and one order of fries which didn't do any good because the purpose/event for me buying the 12-piece dinner was over. Also, the worst part is that the cook was cursing and slamming doors, inside and outside of the restaurant.

I believe this is the cause of my food being burned, due to lack of attention. As of today, no one has called me about my complaints, but I'm hoping this gets addressed sooner than later.

View full review
Loss:
$38
Pros:
  • Are normally good and professional
Cons:
  • Was a disaster
  • This order was the total opposite

Preferred solution: Full refund

User's recommendation: Speak to upper management when you are dissatisfied with service or witness unprofessionalism

5 comments
Christiann Fzc

You are NOT entitled to a full refund. You should still have to pay for the nuggets you ate.

Guest
reply icon Replying to comment of Christiann Fzc

Agree 100%. I like how Popeye’s fast food on a dining tray in front of a tv at the trailer park is an “event”.

Christiann Fzc
reply icon Replying to comment of Guest-2660095

This person obviously cannot afford to eat. They already got 12 pieces free and want a refund as well. They should visit a soup kitchen if they cannot afford to eat.

Guest

Why didn't you check the order? Why didn't you immediately repack the food and return it for a full refund or replacement.

You can't wait till the next day to complain and expect a full refund. Too many people lie in order to get free food. Happens at every restaurant, every day. I worked at a pizza delivery place in high school, taking phone orders and doing the paperwork.

Not one single day went by that someone (usually multiple people) would call and complain the pizza was burnt, it was the wrong toppings. We would offer to send a replacement and let them know the driver would be taking the incorrect pizza with them. Every.Single.Time the person had already eaten the entire pizza they claim was burnt and wrong. Every time.

They were trying to scam for free food. That is the type of behavior restaurants deal with, making it important to return the food immediately.

Guest

Without returning all the food or the burned nine pieces, you don’t deserve a refund. They were generous in remaking all 12 pieces.

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wing y Uze

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Verified Reviewer
| map-marker Los Angeles, California

Very rude staff

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Popeyes Louisiana Kitchen - Very rude staff

Store at 865 North hacienda boulevard this morning before they open I was there and after they open 10:00 a.m. just to let you know I'm not going back I orded.

I waited almost 30 minutes ask the Hispanic Lady staff went will you help me and then she mad at me I don't want to serve you she said that I'm the only one here to serve. "don't take your anger out of the customer this is bad"

View full review

User's recommendation: Not going back

Celina L Ouf

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Verified Buyer
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Horn Lake, Mississippi

Complaint

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Popeyes Louisiana Kitchen - Complaint
Contains 1 confidential file for company representatives

I placed an order at 9:16 pm on 01/30/2025, and my dasher waited close to an hour for my order. The woman on shift that night laughed in her face, looked at my order, and said they were not cooking my shrimp.

They told the dasher to tell me to cancel my whole order. They don't close until 11 pm. They laughed in my dasher's face and continued to talk to her coworkers.

They had more than enough time to prepare my order! They always are like this past 5 pm!

View full review
Loss:
$29
Cons:
  • Rude and unprofessional service
  • Cold food always
  • Lazy employees

Preferred solution: I don’t want anything but for them to start holding their employees accountable! They are always rude and lazy! If you don’t want to work then don’t apply!

User's recommendation: DO NOT GO

Gabriel S Zkk

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Verified Buyer
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Verified Reviewer
| map-marker New Hope, Minnesota

Charged for sauce

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Popeyes Louisiana Kitchen - Charged for sauce
Contains 1 confidential file for company representatives

I ordered food worth 21 dollars, including two combos, and they refused to give me any sauce without charging me 75 cents per sauce. This is ridiculous.

View full review
Loss:
$75
Cons:
  • Being subjected to trash service and overcharged for sauce

Preferred solution: Apology

User's recommendation: Don’t go spend your money elsewhere it’s bad service for low quality food

Kayron Keb

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Verified Buyer
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Verified Reviewer
| map-marker Arlington, Virginia

I got sick after eating this chicken today and I need to speak to someone regarding this matter . I’m going legal tomorrow calling my lawyer as well .

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Popeyes Louisiana Kitchen - I got sick after eating this chicken today and I need to...
Popeyes Louisiana Kitchen - I got sick after eating this chicken today and I... - Image 2
Contains 1 confidential file for company representatives
Updated by user Feb 19, 2025

I have not been happy since and I will never eat there food again Ifeel that there are issues that need to resolve with there staff and inspection regularly. I’m still waiting for someone in there higher department to reconcile this situation with I’m still not having a regular bowl movement I’m just in shook still. I don’t feel that it was fair at all to me as regular loyal customer!

Original review Feb 04, 2025

I ate some chicken from one of your locations and it was not done and started feeling sick I threw up twice and stomach has been in pain since Im at hospital and I need to speak to someone about this

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User's recommendation: Don’t eat it .

Anonymous
map-marker Austin, Texas

I had a order completely wrong and delivered 1 hour and 15 minutes late

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Popeyes Louisiana Kitchen - I had a order completely wrong and delivered 1 hour and 15...

They completely delivered the wrong order and it came 1 hrs and 15 minutes late. The restaurant completely blamed the app for taking responsibility of this situation and to be the one to fix it instead of the location I bought it at. It's been since 4/25/35 and today is 5/4/25 and no response from the app.

View full review

User's recommendation: Don't take your business to popeyes

Resolved
Myisha Y

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Verified Reviewer
| map-marker Columbia, South Carolina

Resolved: Customer complaint

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Updated by user May 21, 2025

Company fixed the issue and I have been provided with apology.

Original review May 06, 2025
Good afternoon, how are you, dear? I decided to stop at this restaurant for some dinner because I wanted some good chicken.

When I came in, the employees' work language and attire were very concerning. I asked for the manager, and they were acting as if they didn’t have one. So I waited, still because I wanted chicken. The cashier went from side to back, and when I finally got my food, I was down the street and the turning around was a negative because I already waited 15 to 20 minutes for chicken that was supposed to be fresh, and that wasn’t it at all.

I went to the bathroom, so I'm not certain if it was fresh because it didn’t taste like it. There’s no way anyone would want this food if they were on the other side.

You’re supposed to cook the food as if you are eating it, or your parents, at least. The worst customer service and food ever.
View full review
Loss:
$22
Pros:
  • Chicken & shrimp are good when done right
Cons:
  • Employee behaviour is very bad and rude most of the time

Preferred solution: Full refund

User's recommendation: Please check everything before leaving and if it’s not right when you order leave bc that’s crazy.

1 comment
Guest

If you were not happy with your food you take it back for a refund. You did not.

You decided you already waited too long.

So no refund. You don’t get to keep the food AND get a refund.