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I was just at the store on Bardstown Road in Louisville Kentucky and had a bad experience with your employees. When my time came to order the young lady at the register told me "wait a minute BABY I'll be right back" which was no problem, while waiting I layed my 2 coupons on the counter.
Another young lady came up and asked me for my order and I pointed to the 2 coupons lying on the counter which was for a 3 pcs. tender meal for $5.99. The 2nd young lady who ask for my order informed me that I could only use 1 coupon and I asked if they could be used as separate orders and was told I couldn't and that she was the manager and she did everything my the book. I had no problem with that also but the manager turn to the young lady who was originally taken my order as ask her if she had rang my order up yet and she than told the manager that she didn't have time and that "I threw my coupons in her face".
As I mentioned I never had a opportunity to interact with the 1st young lady and when she ask me to hold on my response was "no problem". The young lady who said she was the manager informed me in a not very nice and professional way to leave, I tried to tell her of her employees error but she waved me off. Not wanting to make a public presentation out of this I left the store. I do not normally go to this extreme to point out poor service but feel this warrants the attention I hope this brings.
What I have stated as to how and what has happened is word for word what happened with nothing added. This made me very angry and the only way I can satisfy my anger is to let you the corporate office know of this very bad non-service I recieved at one of your store's.
User's recommendation: treat your customers as such and not like someone you are sleeping with, I am 74 years old and have been married for 43 years and I am not some 20 year old baby.
Preferred solution: Let the company propose a solution.
Popeyes Louisiana Kitchen Pros: Quick service, Customer service.
Popeyes Louisiana Kitchen Cons: Sevice attitude food, Manager customer service, Management was not professional.
Location: 3317 Bardstown Road, Louisville-Jefferson County, KY 40218
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I want a fast junk food meal experience that is drama free.